Illustrative solution scenario · Plumbing
AI inquiry automation for a plumbing company
A hypothetical plumbing company misses calls while technicians are on jobs and loses web leads that wait until morning. This is an example of how we'd approach it, not a completed client project.
Hypothetical businessNo invented resultsApproach + measurement plan
Illustrative
Starting point
The situation
Calls during jobs go to voicemail
Web forms answered hours later
Estimates for water heaters go quiet
No record of which leads were lost
Approach
How we would approach it
STEP 1
Map the flow
Every way an inquiry arrives, and where it waits.
STEP 3
Triage
AI sorts inquiries by urgency and job type and routes them.
STEP 4
Follow-up
Estimate reminders on day 2 and day 7.
Step five: Review. Weekly report of response times and outcomes.
Measurement plan
How success would be measured
We define these before starting. We don't publish predicted numbers.
Time to first responseTracked from day one; target set with the client
Share of inquiries answered after hoursTracked from day one; target set with the client
Estimate follow-up completionTracked from day one; target set with the client
Booked jobs by sourceTracked from day one; target set with the client
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